Onstar.com Website Review & Ratings + OnStar Coupons
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Onstar.com Website Review & Ratings + OnStar Coupons

OnStar : Products & Services

OnStar is a service that is for vehicles. OnStar offers services such as Automatic Crash Response, Emergency Services, Crisis Assist, Turn by Turn Navigation, Vehicle Diagnostics, Hands Free Calling, Stolen Vehicle Assistance, Roadside Assistance, Remote Services, Mobile Apps and more.

OnStar : Company Background

OnStar was founded in 1995 by GM, Electronic Data Systems and Hughes Electronics Corporation. In 1996 GM North America Operations launched OnStar at The Chicago Auto Show. In the fall of 1996 OnStar was installed in some new GM cars such as the 1997 Cadillac DeVille, Cadillac Seville and Cadillac Eldorado. Onstar can now be installed in any car.

OnStar : Customer Feedback & Reviews

There are many mixed reviews on OnStar. Some consumers do not like the pricing, they say OnStar doesn't always know what is going on. One consumer says, "Accident on 11/30 with $13,000 damage to car, Onstar had no idea we were in an accident. We were hit from behind and pushed into another car. Our front and back end were demolished, I went to the hospital yet OnStar had no idea. Their commercial states they 'know when you are in in accident', no they don't. Even after notifying them they still sent a report that our tires were low. Not worth the money. Did not renew with them and have not missed them."

Others love the features, the pricing and everything that comes with having OnStar. One consumer says, "I have had OnStar for the last 3 years.  It offers so much.  I grew up using AAA.  With AAA when you locked your keys in the car, you'd call - then wait 45 minutes to 3 hours for a locksmith/tow truck to come unlock your car (2 minutes to unlock).  With OnStar I make the call, give them my account number and ta - the door opens.  I have also used the navigation system a ton.  One of the coolest things they offer is the Edison Award winning Remote Ignition Block and Vehicle Slowdown Service.  This innovation allows OnStar to remotely stop a stolen vehicle and not allow it to be restarted.  Then they can locate the car for police to retrieve.  I dare someone to steal my car."

OnStar : Business Credibility & Trustworthiness

OnStar is not a Better Business Bureau accredited company. On the BBB rating scale of A+ to F, the BBB has given OnStar a rating of C+. They have had 177 complaints in the past 3 years and 106 complaints in the past 12 months. All of the complaints are closed. Most of the complaints were regarding problems with product or services. The BBB opened the file on OnStar in 2001.

OnStar : Website Popularity & Google Ranking

Alexa traffic ranker shows OnStar ranks 42,269 globally and 6,515 in the United States. They have a reputation of 5,105 sites linking in. According to Alexa the site is visited mostly by people over 65 who have some college education.

Google PageRank gives OnStar a rating of 4 out of a possible 10 points.

OnStar : Social Media Presence

OnStar has a Facebook page with 532,142 likes. They list information and tips on this page. They have a Twitter with 7674 followers. They have a YouTube page with videos that give information on the product. They have a Pinterest. They also have a Flickr. They also have a blog.

OnStar : Website Security & Safety

OnStar uses personal information they collect for business purposes. They do not share any personal information without your explicit consent. Please see the privacy policy for more information.

OnStar encrypts all personal information before transmitting over the internet.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software, and have no known viruses associated with this site.

OnStar : Pricing & Packages

OnStar has very good pricing for the products that they offer. There are similar products on the market, but none that offer the same kind of packages that OnStar offers. They are similar in some aspects, but do not offer as much. OnStar has average pricing when compared to other companies that offer similar products.

OnStar : Shipping Rates & Policies

OnStar does not list any shipping rates on their website. You can purchase the OnStar hardware at retail stores, and you would use this website to activate service, so there are not shipping charges needed. All information is used via the OnStar itself, the web, or mobile apps. There is no need for shipping.

OnStar : Payment Methods Accepted

You can pay for OnStar services with a check, credit card (Visa, MasterCard, American Express or Discover), or debit card. If you keep a credit card or debit card on file with OnStar you can make automatic monthly payments. Currently OnStar does not take any other payment methods.

OnStar : Returns, Refunds & Exchange Policy

OnStar will refund any charges made within the past 30 days. They will not refund any Hands Free calling purchases. You can request through OnStar to cancel service, or just let your subscription expire. Once they do not receive payment for your service they will automatically deactivate your account.

OnStar : Product images & screenshots
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